Airport shuttle is a transportation service that takes you to and from the airport. A shuttle to Melbourne airport is the preferred choice for frequent flyers. For first timers who have a few questions about shuttle services, an attempt to outline the nature and service types is made here.
Share ride or private ride: A share ride is self-explanatory: you share the expense of the ride with a stranger who is traveling in the same direction. The fares vary according to the travel distance and multiple pick-up stops are made along the way before you reach your destination. A ‘trip’ is created when you choose a ‘shared ride’. The pick-up address is either entered as yours or is added onto someone else’s. Bookings have to be made well in advance to maintain the time of arrival in line with the recommendation of the Transportation Security Administration. A window of 20 minutes is added to the pick-up time to accommodate traffic hold-ups.
Booking a ride: Rides are booked online or over the phone. A fare quote is available on the website. Children below the age of 17 travel for free with accompanying adults. Check for discounts before booking. Compare prices with other shuttle services before making the final payment. Payments are made beforehand. All major credit and debit card are accepted. Some services can also be paid for in cash, local or travelers check. Credit card payments may attract additional processing fees.
Tipping the driver: Tipping is done either at the time of booking or after the drop off. Adding a gratuity for the driver at the time of booking is unavailable for most services like ride share, exclusive van or an airport town car. Tipping is a gesture of appreciation for a job well done and is not mandatory.
Canceling a trip: Cancellation ought to be done 24 hours before the trip to get back a 100% refund. A ride can be canceled online or through a phone call to the concerned customer care. If you’ve booked a specialty charter, cancel the trip a fortnight in advance for a 100% refund. Cancellation made 72 hours before the pick-up time is non-refundable.
Missed flight: Shuttle service providers make their best attempt to get you to the airport before time. The service provider takes no responsibility for a flight missed owing to unforeseen circumstances like a traffic holdup or poor weather.